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Source Lifestyle, explorers of the eclectic

Covid 19

We are doing everything we can to ensure the safety of both customers and staff. Extra cleaning and attention is paid to the busiest areas of the shop using specialist cleaning products through the course of the day. Touchless Hand Sanitisers are used throughout as well as hand washing.

All staff are practicing social distancing and wear face coverings at all times. All customers (unless exempt) are required to wear a mask before entering the shop and also use the touch-free hand sanitiser. The till area is behind a large perspex screen and after each card payment, the machine is cleaned.

We are only allowing 2 customers in the shop at one time to ensure soclal distancing.

When packing online orders this is done using social distancing, mask-wearing, cleaning surfaces with specialist cleaning products and regular hand cleaning.

We have completed a risk assessment to ensure we are Covid secure and we are following all Government safety and social distancing guidelines.

Descriptions, Pricing and Products

Pricing and descriptions on the website are kept as current as possible however, these are subject to review and any discrepancies will be confirmed with you prior to despatch.

We have tried to ensure that the colours are as near to the actual items as possible but in some cases there could be variations.

Orders

Once we have received your order we will endeavor to process within 2-3 working days. If any of the items are not in stock we will contact via email to discuss your revised requirements.

All prices include VAT at the rate which is current.

We would like to keep you up to date with any promotions and new arrivals via occasional emails. If at any time you wish to be removed from this list please either unsubscribe at the bottom of the newsletter received or send us an email.  At no time will any personal details be shared with THIRD PARTIES.

Delivery

Mainland UK Postage Costs
We offer free postage on orders over £20 to all mainland UK destinations.  We will aim to send your order within 2 working days, this will either be sent via First class signed for delivery (normally 1-3 days) or via DHL/UPS (1-2 days).

Europe and Beyond
We have a selection of items for sale on the Trouva, these items are available for delivery in Europe,USA, Canada, Australia and Hong Kong through purchasing via this Source link on Trouva.
For delivery of all other products outside of mainland UK – please contact Source directly with regard to any overseas orders.

Packaging

We are very aware of the environment here at source and the impact we all have on our carbon footprint. With this in mind, we endeavour to use eco-friendly packaging wherever possible.  Our cardboard boxes are made from corrugated cardboard which has the highest recycling rates of any packaging in the UK and the cardboard boxes we use are 100% recyclable and are made from 75% recycled fibres.

For all delicate items, we use Ecoflo which is a natural packaging material which is 100% biodegradable and fully compostable and manufactured from annually renewable sources.

If we use bubble wrap we would encourage our customers to re-use this as the long-lasting cushioning performance of our bubble wrap ensures this is possible. Less plastic material is used at the source due to using a thinner co-extruded film compared to another non-barrier bubble wrap.

Returns

If you are unhappy with any items on your order and need to return them, this must be done within 28 days of despatch.

If received after this date then, unfortunately, we can only offer a credit note.

The goods must be sent back in the original packaging and in perfect condition. We would also ask that you send the items back by signed for post so that you have proof of postage and also ensure that the insurance covers the cost of the items.

We cannot be held responsible for items lost or damaged. Please note that unfortunately, we are unable to refund the postage for returned items unless they are faulty or damaged in transit.

Should you need any further assistance please do not hesitate to contact us either by phone on 02085056697 or our contact page below. https://www.sourcelifestyle.com/contact/

Refunds

All refunds will be processed within 7 days of receipt of the return.  All orders placed online will either be refunded through sagepay or paypal depending on your initial form of payment.

Whilst waiting for the card to be refunded if this was a credit card we cannot be held responsible for any interest incurred during this time.

Cancellation of Orders

Once an order has been placed you have the right to cancel. However, if we have already dispatched the items to you then you will need to send these back to us by filling in the returns form.

Site Security

We process your orders through Sagepay or Paypal, when you are ready to pay  you will be directed to their site where you will see the green padlock icon at the top of the screen.  This ensures the safety of your personal information and is in accord with their confidentiality commitments to us  and their users.  There may be a time when we need to contact you  if there is a query and the payment has not gone through or has been flagged by Sagepay or Paypal as potential fraud.

Descriptions, Pricing and Products

Pricing and descriptions on the website are kept as current as possible however, these are subject to review and any discrepancies will be confirmed with you prior to despatch.

We have tried to ensure that the colours are as near to the actual items as possible but in some cases, there could be variations. Read more…

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