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Terms & Conditions

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Sign up to our Newsletter and receive 10% off your first order. An email will be sent to you with the discount code. We will also keep you updated with our latest arrivals and any special offers. We promise not to drive you mad!

Descriptions, Pricing and Products

Pricing and descriptions on the website are kept as current as possible however, these are subject to review and any discrepancies will be confirmed with you prior to despatch.

We have tried to ensure that the colours are as near to the actual items as possible but in some cases there could be variations.

Delivery

Mainland Uk Postage Costs
We offer free postage to all mainland UK destinations.  We will aim to send your order within 2 working days.  This will either be sent via First class recorded delivery (normally 1-3 days) or via ukmail (1-2 days).

Europe and Beyond
Please contact us directly with regard to any overseas orders.

Orders

Once your fully completed online form or phone order is received we will endeavour to process within 48 hours. If any of the items are not in stock we will contact you to discuss your revised requirements.

All prices include VAT at the rate which is current.

We would like to keep you up to date with any promotions and new arrivals via occasional emails. If at any time you wish to be removed from this list please email us to be unsubscibed. At no time will any personal details be shared with THIRD PARTIES.

Returns

If you are unhappy with any items and feel you have to return them this must be done within 14 days of despatch.

If received after this date then unfortunately we can only offer a credit note.

The goods must be sent back in the original packaging and in perfect condition. We would also ask that you send the items back by registered post so that you have proof of postage and also ensure that the insurance covers the cost of the items.

We cannot be held responsible for items lost or damaged. Please note that unfortunately we are unable to refund the postage for returned items unless they are faulty or damaged in transit.

Refunds

All refunds will be processed within 7 days of receipt of the return.  If the order was placed online then you will either be refunded through sagepay or paypal.

Whilst waiting for the card to be refunded if this was a credit card we cannot be held responsible for any interest incurred during this time.

Cancellation of order

Once an order has been placed you have the right to cancel. However, if we have already dispatched the items to you then you will need to send these back to us by filling in the returns form.

Site Security

To ensure the safety of your card details and other personal information the website is protected by sagepay. They are very stringent in their security, this enables them to ensure your personal details are safe. This will protect your information from third party’s that are not authorised.

At each point on the website there will always be a icon that looks like a padlock this is to show you that the site is secure.

The site is also made secure by the industry standard 128 Bit SSL which protects private data.

Descriptions, Pricing and Products

Pricing and descriptions on the website are kept as current as possible however, these are subject to review and any discrepancies will be confirmed with you prior to despatch.

We have tried to ensure that the colours are as near to the actual items as possible but in some cases there could be variations.Read more..